Customer satisfaction is a high priority with World Jewelry. If you are not 100% satisfied with your purchase a full refund is given. World Jewelry can be trusted to give you extraordinary customer service. I truly value you as a consumer; your business is so important to the many of world artists trying to increase their earning power. If your return is an error on my part, I will provide you with a prepaid mailing label for your return merchandise. If your return is not my error please return and get insurance using a reliable carrier that can provide tracking information. No refunds after 60 days.